FAQ for Krabi Villa
We hope that our website has furnished you with all of the information you require and that you feel sufficiently informed to book your Krabi Villa with confidence. Our customer service advisors are always happy to answer any questions you may still have – you can send a message or direct an enquiry via our ‘Customer Contact’ page.
For your convenience we have included a list of frequently asked questions below:
Booking
Q: How do I reserve my Krabi Villa?
Krabi villas can be booked using our secure online payment system - we accept all major credit cards without charge. All bookings are promptly followed with an individual confirmation which we use to gather any specific requirements to ensure your Krabi Villa holiday is truly memorable.
Q: Can I pay a deposit or must I pay the full amount to reserve my Krabi Villa?
Guests who wish to confirm their reservation must pay a 50% deposit - this amount will be confirmed by email. You may pay this deposit by direct bank transfer, credit card on our secure online payment page, or via PayPal. The balance is payable 2 weeks prior to stay and we send a gentle email reminder for the remainder of the balance on your balance due date.
Q: How safe is it to pay the deposit online?
We use a hosted Internet Payment Solution provided by Siam Commercial Bank to process online credit card payments safely and securely. When you make a payment using your credit card you are transferred directly to Siam Commercial Bank's secure online server, which encrypts all you personal information & credit card details on an industry standard 128-bit SSL connection. Only once your payment has been successfully completed are you returned to our website – Krabi Villa do not store or process any of your credit card details.
Q: What credit cards do you accept?
We accept all major credit cards including Visa, MasterCard and Delta.
Q: What currencies do you accept for online payments?
We only accept Thai Baht.
Q: Can I cancel my reservation?
You may cancel your reservation, however, a cancellation fee will apply. If you cancel your reservation more than 30 days prior to your arrival date, you will be incur a cancellation fee of 30%. If you cancel your reservation less than 30 days before you are due to arrive, you will incur a cancellation fee of 50%. Unfortunately, if you fail to provide notice of cancellation or do not show, we will be unable to provide a refund.
Q: Is service included?
All our nightly rates include a 10% service charge and 7% VAT.
Q: Are there any additional bills to pay?
No, all services including water, electricity, maid and tuk tuk are already included in the nightly rate.
Q: Is there a minimum length of stay?
There is a minimum stay of 3 nights which rises to 7 nights during Chinese New Year and 10 nights in Peak Season (15 Dec – 25 Jan) Please see our ‘Book and Pay’ page for further information.
Location
Q: How far are the villas from Krabi airport ?
Krabi International airport is only 30 minutes away by car. We provide complimentary transportation, both from the airport to the villa upon arrival and back to the airport again, for your return flight home.
Q: How do I get to my Krabi Villa?
Although there an increasing number of direct flights to Krabi International Airport, if you are travelling from abroad then you are most likely to arrive in Bangkok. You can book an internal flight from Bangkok to Krabi, which takes just over an hour or, alternatively you can travel by bus.
Q: How do I get from Krabi airport/bus station to my holiday villa?
We provide complimentary transportation, both from the airport to the villa upon arrival and back to the airport for your return flight home.
Q: How close are the villas to the beach?
For the specific location of individual villas, please visit the ‘Our Villas’ page for more details. All of our villas are located close to major tourist resorts and beaches – where the distance to the beach is too far to walk, guests can make use of our personal tuk tuk (small minivan) service that provides complimentary transportation around the local area.
Q: How close are the villas to the nearest town?
For the specific location of individual villas, please visit the ‘Our Villas’ page for more details. All of our villas are located close to popular tourist resorts and within easy reach of the provincial capital, Krabi Town with its extensive range of amenities. Guests can make use of our personal tuk tuk (small minivan) service that provides complimentary transportation around the local area. Please visit our ‘Location’ page and read the ‘How to get here?’ section for more information.
Service
Q: What are the normal check-in and -out times?
Our standard check-in time is 14:00, although you may check-in just as soon as the previous guests have checked-out. Check-out time is 12:00 noon but late check-out is always an option, providing we don’t have other guests waiting to check-in.
Q: How can I contact the villa manager during my stay?
A personal, English-speaking concierge will welcome you upon arrival and act as your villa manager for the duration of your stay. Your villa manager is on-call to answer any queries that you may have and is contactable via a pre-paid villa mobile phone. The villa manager can dispense a full range of services from booking fun excursions to recommending a great Krabi restaurant.
Q: How can I take advantage of additional services?
Additional services can be pre-arranged or booked via your villa manager during your stay – they include a comprehensive selection of optional extras such as personal catering, a range of in-house Thai massage and beauty treatments, laundry service and daily delivery of breakfast and groceries.
Q: Can you take me to the local market for grocery shopping? How much does this cost?
You can use our complimentary Tuk-Tuk service as often as you like within the local area, without charge. Note. This service is not available at ‘Breda Beach’ Villa
Q: Do I need to clean my villa prior to departure?
No, we provide a daily maid cleaning service so that you can totally relax and forget about household chores for the duration of your stay! Please visit the ‘Our Villas’ page for more details on our comprehensive range of services.
Facilities
Q: Are the villas fully air conditioned?
All the bedrooms are fully air-conditioned and other rooms have ceiling fans for your added comfort. Q: Can I use my laptop in the villa? Yes - all villas enjoy unlimited free wi-fi.
Q: Do you have hair dryers in the villas?
Every bathroom contains a hair dryer.
Q: Do I need to bring towels or bed linen?
No - fresh towels (including pool towels) and bed linen are provided in every villa.
Q: Is there a washing machine in the villa?
No, however, we do provide a laundry service for an additional charge.
Q: Do you have baby pushchairs/strollers that we can borrow during our stay?
We have a baby cot available, but please bring your own pushchair/stroller.
Q: Do you have a safety box in the villa?
Every bedroom contains a safety box for your peace of mind.
Q: Can I watch television in the villa?
All villas benefit from state-of-the-art satellite TV, DVD players and music systems. Please visit the ‘Our Villas’ page for more details on our comprehensive selection of villa amenities.
General
Q: What kind of food can I purchase in the local area if I want to make use of the villa kitchen?
There are several local markets and mini-marts that sell a wide range of local and international products and there is a Tesco Lotus Mall just outside Krabi Town for more extensive shopping. Essentials such as pasta, breakfast cereal, milk, eggs, bread, rice, fruits, vegetables and beer can all be purchased nearby.
Q: Is it safe to drink the water in my villa kitchen?
We do not recommend that guests drink tap water - all villas enjoy a constant supply of complimentary drinking water and ice.
Q: What should I do if I have a complaint?
In the unlikely event of a problem, you should contact your on-call villa manager in the first instance. Your villa manager is dedicated to resolving any issues to your complete satisfaction.
Didn’t find the answer to your question? Please visit our ‘Contact Us’ page to send an enquiry and one of our customer service agents will reply as soon as possible!
- Written by Super User
- Category: Press Release
Krabi Flora
Krabi FloraIf you are fortunate enough to visit the stunning province of Krabi in south west Thailand, you will certainly be struck by the immense beauty of the lush and varied landscape. This amazing area is also home to an incredible number of exotic creatures, both large and small and witnessing them at home in the jungle, forest, coral reefs and beaches of Krabi is infinitely more satisfying than observing them in a zoo. Krabi’s wealth of national parks, animal sanctuaries and reserves make it a genuine nature lovers paradise.
Krabi has a mountainous terrain with the highest range being Khao Phanom Bencha. The mountains are liberally interspersed with highlands and fertile plains on the mainland whilst the islands, which number in excess of 150, feature iconic cliffs, mountains and verdant forests. The forests in Krabi tend be formed predominantly of dense mangrove and the prolific Cassia tree. Unbelievably, the vast mangrove forests were harvested for charcoal until only recently, but this practice has fortunately now been outlawed and there is a successful programme of regeneration underway. Mangroves actually play an extremely important role in balancing the natural environment, making it absolutely vital that they receive ongoing protection.
Krabi FloraKrabi’s rich vegetation includes many rare plants such as the vivid yellow Ron Tau Naree Krabi orchid, which also happens to serve as the proud symbol of Krabi. Blessed with a particularly sandy clay soil, the land in Krabi is perfectly suited to growing rubber trees, palms, mangos, coconuts, and coffee. Rubber and palm oil are both important agricultural products and a mainstay of the local economy, in addition of course to the developing tourist industry. Plantations of rubber and palm dominate the countryside and freshly rolled sheets of rubber hung out to dry in the warm air by local farmers is a highly familiar Krabi sight. Palm oil is used for the manufacture of cooking oil and margarine and is an integral ingredient in many of today’s most popular processed foods. There are several lovely rivers in Krabi such as the Krabi river which flows through the charming provincial capital of Krabi town, and out into the Andaman Sea at Tambon Pak Nam. Other rivers of note include Khlong Pakasai, Khlong Krabi Yai and Khlong Krabi Noi. There are some exceptionally transparent water canals at Pa Phru Tha Khlong Song Nature Reserve – here the waters are so clear that you can actually see right down to the river bed and the roots of the Lumphi Palm far below.
If you want to breathe in the astounding diversity of the natural Krabi habitat, then a great place to begin is at Than Bokkhorani National Park. This sprawling park, located in northern Krabi covers an area of some 388 square kilometres and includes dramatic limestone cliffs, thick mangrove forests, swirling rivers, tumbling waterfalls and mesmerising, emerald green pools. Or explore Hat Noppharat Thara, probably the biggest and undoubtedly the most well known of Krabi National Parks. It is mostly marine environment and therefore a favourite with scuba divers and snorkelers who enjoy the exquisite coral reefs and tropical fish, but there are also magical mangrove forests, craggy cliffs popular with climbers and peat swamps to investigate. This fascinating national park includes the famous Krabi islands of Ko Phi Phi Don and Ko Phi Phi Le and an intriguing fossil shell cemetery within its boundaries too.
- Written by Super User
- Category: Press Release
Travel in Krabi
Nourish Mind, Body and Spirit in Rejuvenating Krabi!
Phi Phi Don IslandKrabi is a beautiful province in southern Thailand and an area of colourful contrast featuring pristine Krabi beaches, tropical islands, dramatic limestone cliffs, dense jungle and a flourishing marine environment. An incredibly popular holiday resort, Krabi is renowned for its superb range of sporting activities including scuba diving and rock climbing, a mouth watering local cuisine, a rich culture and a genuinely warm hospitality.
It is also a destination of choice for Thais recovering from recent surgery or medical treatment in Bangkok. And there are a growing number of ‘medical tourists’ - foreigners from countries where the cost of health care is prohibitively high - who take advantage of Bangkok’s world class hospitals and state-of-the art medical facilities, before recuperating with a rejuvenating holiday in glorious Krabi. The smog, humidity and frenetic pace of life in Bangkok is not exactly conducive to a speedy recovery, but the perfect climate and laid back lifestyle of Krabi certainly is! A mere two hours from Bangkok by plane, Krabi boasts an abundance of superior hotels and holiday resorts that offer exceptional customer care, an impressive standard of accommodation and superb health and fitness amenities, just perfect for aiding physical rehabilitation. A delicious Krabi diet of fresh seafood and exotic fruits and a healthy dose of bright sunshine tempered by an invigorating sea breeze, is just what the doctor ordered!
Tour Krabi IslandsFor similar reasons, Krabi has become a highly fashionable spa resort, attracting wellness travellers who value nourishment for the mind, body and the spirit above all else. Spa and wellness holidays are no longer solely the preserve of the rich and famous and savvy tourists are already enjoying the benefits that the Krabi yoga retreats and Krabi massage centres have to offer. Many Krabi hotels and resorts now specialise in luxurious spa treatments, Thai massage, scrubs, wraps, yoga and other alternative and natural therapies, conducted by highly skilled therapists with a strong tradition in herbal medicine. Guests can be pampered from head to toe in five star resorts nestled in secluded bays, or can enrol in intensive yoga classes in peaceful sanctuaries that offer both awe inspiring views and spiritual enlightenment. These graceful retreats serve health conscious and nutritionally balanced menus to compliment a chosen regime and are thoughtfully designed to blend into the natural landscape, offering eco friendly accommodation that is in total harmony with the environment.
Large hotels and resorts are not to everyone’s taste however, and visitors can rent a private villa in Krabi without foregoing the salutary aspect. Fully serviced Krabi villas provide the exquisite indulgence of personal Thai massages and other health and beauty treatments conducted in the privacy of a stylish and secluded Thai home. If finances won’t stretch to a sumptuous villa or plush hotel, it’s still possible to unwind and relax in the excellent stand-alone spas found in the charming provincial capital of Krabi Town and the vibrant tourist resort of Ao Nang.
In fact whatever your budget, you can rest assured that there is a suitable spa/wellness solution for you in Krabi and that you will leave this uplifting Thai province fully recharged, both physically and mentally.
- Written by Super User
- Category: Press Release
Krabi Fauna
Krabi FloraKrabi’s fauna is very special and visitors to the province can look forward to sighting a large variety of striking and colourful creatures in the numerous wildlife sanctuaries. Khao Phanom Bencha National Park boasts an extraordinary selection of animals that includes Werow, Wild Pig, Panther, Clouded Leopard, Black Bear, Mouse Deer, Gibbon, Stump-tailed Monkey, Asiatic Wild Dog, Squirrel, Iorise, White-rumped Shama, Hornbill, Pheasant and Red Jungle Fowl. And the wildlife sanctuary of Khao Pra Bank Khram is a fantastic place to catch sight of some of Krabi’s many rare and in some cases, threatened species of birds, such as Gurney’s Pitta, the Blue Rock Thrush, the Rufous-collared Kingfisher and the Black Hornbill.
Playful Langurs and Long-tailed Macaques can be routinely observed foraging for their preferred menu of fruit or crabs. Unfortunately, tourists in Krabi often feed these delightful and most entertaining of monkeys, which has made them quite brazen and they can appear relatively tame. It is important to remember though, that these are still wild animals and feeding them is harmful. Giant Monitor Lizards and River Otters are also prevalent in Krabi and there are millions of burrowing crabs that can be seen moving across Krabi’s pristine beaches in vast legions.Of course animal lovers who visit Krabi also come to see the elephants and it is indeed, a real treat to watch these gracious animals in their natural surroundings. You can opt to take a memorable elephant trek during your holiday in Krabi, but do ensure to book your excursion with a reputable company that takes good care of these gentle giants.
To arrange an unforgettable trip to one or more of Krabi’s delightful national parks, nature reserves and animal sanctuaries, talk to your Krabi villa, hotel or resort manager today!
- Written by Super User
- Category: Press Release
